Could not communicate with you Nest Mini when connecting to wifi

[camAKAmelo]

I recently changed my wifi for both 5G and 2.4G to have the same wifi name and let the router decide which band the device needs.  However now that I've done that the only thing that wont connect to the wifi is my Nest Mini.  It fails when connecting to the wifi with a message "Could not communicate with your Nest Mini".

[eddfawcett]

Had similar issue:

Nest mini worked well. But I took it on holiday to use as a speaker in a holiday home and set it up to that WiFi ok.

Now when I try to set it up again on my home network it won't work. Set up process works well up to a point - set up assistant finds the Nest Mini, it plays a sound etc. But when it gets to choosing the room it's in and connecting to the WiFi network, it fails and says 'Could not communicate with your Nest Mini'.

Have tried all sorts: using saved WiFi password, entering it manually, resetting the WiFi router etc, but to no avail.

[Azarco]

Hey folks, 

Sorry to hear that you are having an issue reconnecting your Google Home to your network. 

A few questions — is your Nest Mini within 15 to 20 feet (5 to 6 meters) away from your router? Are there any other networking devices on your network aside from the wireless router, such as an extender, repeater, or another access point? Also, was it connected before to the same network? 

Give these steps a try:

1. Uninstalling and reinstalling your Google Home app. 
2. Reboot your router and Nest Mini to refresh the connection
3. Toggle the Wi-Fi off/on on your casting device. 
4. Reset your Nest Mini.

Looking forward to your response. 

Thanks,
Alex

[Azarco]

Hey all,

Just checking in to make sure that you saw our response. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

[Azarco]

Hey there,

Bumping in to check if you still need help with this. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,
Alex

[eddfawcett]

Alex - thanks so much for the tips. Resetting that Nest mini worked! 

[Azarco]

Hi eddfawcett,

That's great to hear. Let us know if you have other questions or concerns — we'd love to assist.

Best,

Alex

[Azarco]

Hi eddfawcett,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex