06-09-2023 11:44 PM
I dont know why i hear cracking noises every time im listening to music, but when i restar the device the sound dessapear for 5 or 6 hours and the comeback
06-20-2023 06:01 PM
Hi Gchanfong,
This is not the experience we want you to have; let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? How often does it happen in a day? Does the cracking noise only happen when playing music under a specific music service?
Since rebooting your Nest device just gives you a temporary fix, you might need to revert your device back to its default settings by doing a factory reset. Depending on the device that you have, please refer to this link for instructions on how to do the factory reset.
Tell us how it goes.
Best,
Dan
06-20-2023 06:58 PM
Im using nest audio, thr cracking noise is everyday when i listen to music, and i already did a factory reset
07-06-2023 12:21 PM
Hey Gchanfong,
Please try to listen to the news and radio and see if the cracking noises persist. Also, observe if the issue occurs when answering general questions.
Cheers,
Lovely
07-09-2023 12:46 PM
Hello again,
I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Kind regards,
Dan
07-10-2023 01:06 PM
Hello again,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Kind regards,
Dan