05-05-2023 12:56 PM
06-11-2023 07:55 PM
I keep getting same error
what do you do
07-06-2023 10:13 AM - edited 07-06-2023 10:14 AM
Hi folks,
@leahstjean, @Deejake, this is not the experience we want you to have; let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? When you did the reset, were they the same steps as what you see in this link?
If the factory reset was done and you still have the same error message, kindly check the language of your phone and make sure to set it to US-English and redo the setup.
Also, check if you’re using a Google account, preferably with a Gmail domain, to maximize the features you can use with your Nest devices. It would also be a big help if your account wasn’t personalized to avoid security concerns during setup.
Keep us posted.
Best,
Dan
07-09-2023 12:59 PM
Hello again,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Kind regards,
Dan
07-10-2023 01:08 PM
Hello again,
We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Kind regards,
Dan