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Crackling Bluetooth speaker

ShannonJLazcano
Community Member

Monday

Without sale, the Bluetooth speaker will start crackling when playing media on and off and never stops. I bought three new Bluetooth speakers and they all crackle and I bought those three new ones because my two others started crackling. They're all crackling driving me crazy and I don't know how to fix this.

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1 REPLY 1

sicsacol
Community Specialist
Community Specialist

4 hours ago

Hi @ShannonJLazcano,

 

Thanks for reaching out to the community. I understand that your Nest Speaker starts crackling when playing media on and off, and never stops when using Bluetooth. I apologize for the situation this could cause you, as you purchased more speakers but are experiencing the same cracking issue. I appreciate the information you shared so far. No worries, let's work together to get this resolved. To help with that, I have a few questions for you:

  • What type of Nest Speaker do you have? You can check out the following article to know the model: Google smart speakers and displays.
  • What's the firmware version of your Nest Speakers? Please visit the next article to find your device's firmware version.
  • Are there other nearby Bluetooth devices turned on that could cause interference?
  • What Bluetooth device is your Nest Speaker connected to? Is the Bluetooth device connected to another device?
  • Have you tried any troubleshooting steps so far?

Any additional details you can provide will be helpful.

 

Cheers,
Jonathan

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