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Cync lights saying something went wrong.

Tyler8martin
Community Member

So I just recently got the Google nest hub and went out and bought the cync lightbulbs and then the light strip. So far I am able to turn everything on and off with my nest hub and voice controls but the light strip will say something went wrong when I try to change the colors on it to one of the extra setting such as rainbow or candlelight, etc. I can set it to one single color without a problem but that will not work neither will the scenes for the strip. Not sure if this is the right place to ask this question but there's not a lot of info out there! 

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Tyler8martin,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the lights changing colors from here, as I would be happy to take a closer look and see if we can find any information. 


Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tyler8martin,

 

I wanted to check in and see if you are still in need of any help with the lights on the device? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tyler8martin,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tyler8martin,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake