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Dark Overlay on hub slightly offset

Nokternol
Community Member

Similar to 5-7152000031311 which did not log the resolution of the case.

A grey overlay that is flickering has appeared on our Nest Hub. I have disabled and re-enabled all display settings to see if it was a feature conflict, rebooted and power cycled. I also noticed that the resolution appears to be low (pixelated) although I cannot say I looked at the setting UI before to know if this is new.

4 REPLIES 4

sicsacol
Community Specialist
Community Specialist

Hi Nokternol,

 

Thanks for reaching out. Sorry to hear you're having issues with your Nest Hub. Can you tell me what troubleshooting steps you've already tried?
When did the behavior start? Was the device dropped or knocked over? Is the display still working? Is the display's Assistant working?

My team would like to know more about this behavior. When you get a chance, please fill out this form. and let me know when you’re finished. We’ll have someone reach out to you via email from there. 


I really appreciate the effort and patience you have put into trying to resolve this case. Keep me updated.

 

Cheers,

Jonathan

Can you tell me what troubleshooting steps you've already tried?

Turns off and on all features, display settings I could find to see if they made a difference.

When did the behavior start?

A month or so ago but I rarely use it for anything other than cooker timers. My wife complained to me which made me seek assistance.

Was the device dropped or knocked over?

It has never been dropped or knocked over. It is in the kitchen which has a fairly high chance of humidity (cooker, kettle, etc..)

Is the display still working?

Quite pixelated (low res) and with the flickering overlay but working, yes.

Is the display's Assistant working?

Yes. Aside from the tendency to turn on all lights in the house the assistant works fine.

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sicsacol
Community Specialist
Community Specialist

Hi Nokternol,

 

I haven't seen your form submission yet. Were you able to access the form without any problems?  Let me know if you're running into any trouble or still need help.

 

Regards,

Jonathan