Daylight Saving in Egypt

[Amriko]

Egypt enabled DST and although all my android phones adjusted the time automatically, both my Nest Hub and Lenovo speaker did not change. 

What I don't understand, is when I asked "hey google, what is the time now" they both responded with the correct DST time! but still displaying the wrong time!!

Not sure how or why there's no "manual" date & time change (or timezone) option!

Please help!

[MplsCustomer]

@Amriko 

You'll probably need to contact Support on this. There were just a whole bunch of posts in this forum from customers in Mexico because Google Nest's database had not been updated with a change Mexico made to daylight savings time months ago. Customers there were having the same problem you're having. Google Nest recently fixed it for customers in Mexico.

https://support.google.com/googlenest/gethelp

[LovelyM]

Hello everyone, 

@MplsCustomer, thanks for your assistance.

@Amriko, I want to check if you were able to contact our phone or chat support regarding your issue as per MplsCustomer's advice. I want to make sure everything is covered on your end, so let me know if you still need help.

Best, 
Lovely

[maraouf]

@MplsCustomer any luck with the support? instead of all of us raising tickets with them, would be better to mention their reply to avoid repeating requests.

Thanks

[MplsCustomer]

@maraouf 

I haven't had any contact with Support, except that I asked @LovelyM  if Support was investigating this issue since there are now 2 threads on this issue.

[Muddi · Accepted solution]

Hey folks,

I can confirm that a fix has been rolled out for a similar issue that happened in Mexico, but since the Google Home/Nest devices are not officially supported and released in Egypt, you might experience some delays in getting the issue resolved.

The best thing to do is to send feedback on your devices, by saying, "Hey Google, send feedback," followed by a brief description about the issue. Visit this link to know more about sending feedback.

Cheers,

Muddi

[Muddi]

Hi there,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Amriko]

Thanks.

The problem still exists. I did what you asked, and sent feedback thru Nest Hub by saying "Hey Google, send feedback" 
Is there anything else we need to do other than wait ? 
Thanks

[Muddi]

Hello Amriko,

We appreciate it. The best thing to do now is to wait for an update since the device is not officially supported in your country. We know this is not the best answer that you're looking for, but let us know if you still have other questions otherwise, I'll be locking this after 24 hours.

Cheers,

Muddi

[wazab]

 Am in the same shoes here. I love in Egypt and suffering from the same issuse. Sent feedback as well. I hope this gets fixed soon. 

[Muddi]

Hey wazab,

Thanks for sending feedback. Let us know if you have other concerns about your device, and we're glad to help. If we don't hear back from you within 24 hours, we'll go ahead and close this thread.

Cheers,

Muddi