Dead Nest Hub Max, will not power on.

[DanneSwe]

My Nest Hub Max just never woke up again after I unplugged it. I have another Hub Max and tried the power supply in it and it works just fine. Also tried to reset for 10 sec with no effect. 

Please advise.  

Cheers, 
Dan

[Muddi]

Hello DanneSwe,

Thanks for reaching out. Sorry to hear that your Google Nest Hub Max is not turning on. Let's dig deeper into this.

A few questions:

• When did the issue start?
• When you say power supply, are you pertaining to the power cord or outlet?
• When the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power
• Are you using the official power cord that came with the Nest Hub Max?
• Was there any type of electrical outage around the time the issue began?
• When and where you purchase your device?

Let's try these steps below:

1. Plug your Nest Hub Max into a different wall outlet.
   Note: Make sure they are not connected to a surge protector to rule out all other hardware.
2. Discharge your Nest display:
   1. Unplug the power adapter from the outlet and the speaker or display.
   2. Leave it unplugged for 20 seconds.
   3. Plug the power adapter into the speaker or display.
   4. Plug the other end of the power adapter into a wall outlet that works.
   5. Check if any LED lights would appear on the back of the speaker or display.

Let me know how it goes.

Cheers,

Muddi

[Kimy]

Hi folks,

Thanks for your help here, @Muddi.

@DanneSwe, I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[LovelyM]

Hey there DanneSwe, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Best regards,
Lovely

[DanneSwe]

I've tried the suggestions but it is still dead. 😞

[LovelyM]

Hello DanneSwe, 

For us to be able to take a closer look at your Google Nest Hub Max, please fill out this form so we can check on its warranty eligibility. 

Looking forward to your response. 

Cheers,
Lovely

[LovelyM]

Hi there DanneSwe,

Did you happen to get that form filled out? Let me know if you have questions about it.

Best regards,
Lovely

[DanneSwe]

Just did it now. 👍

[Muddi]

Hey DanneSwe,

Thanks — we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. While waiting, could you tell us when and where you purchased your device? Also, please answer the questions below:

• When did the issue start?
• When you say power supply, are you pertaining to the power cord or outlet?
• When the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power
• Are you using the official power cord that came with the Nest Hub Max?
• Was there any type of electrical outage around the time the issue began?

Cheers,

Muddi

[DanneSwe]

give me an email and I'll send a invoice for the product. Bought at Fnac 2020-11-30

[Muddi]

Hi DanneSwe,

One of our team members will reach out to you via email. Could you please provide the information needed below:

• When did the issue start?
• When you say power supply, are you pertaining to the power cord or outlet?
• When the speaker or display is plugged into the wall outlet, does it show any LED lights that indicate that it has power
• Are you using the official power cord that came with the Nest Hub Max?
• Was there any type of electrical outage around the time the issue began?

Cheers,

Muddi

[DanneSwe]

It started 3 weeks ago, first the camera died then completely dead.

Both power cord (I have another Hub MAax) and outlet

No no indication at all

Yes

No.

[Muddi]

Hey DanneSwe,

I can see that one of our team members already assisted you via email, so I'll go ahead and close the thread now. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers,

Muddi