Desperate for help with this strange issue

[Matt378]

Recently (as in the last few months) when playing music on any speaker (primarily our son's room and our room - relaxation music overnight) all works fine. But now when we stream any of the Nest cameras from any of the Nest Hub smart displays, the music pauses. If we go out of the Nest Camera stream it plays again. This is frustrating as we use our Nest Hubs to watch our son while he sleeps when we are watching a movie, getting ready for work, etc. I don't know how this happened because none of the setting were changed. It just randomly started doing it. A post on reddit found several other people having this issue as well so its not just us.

Anyone else seeing this issue?

[JillG]

Hi Matt,

I've read similar posts reporting that same behavior. I will escalate this over to the Nest team and see if they can share anything.

Appreciate the post!

Jill

[JillG]

Okay, this is a known issue and a fix is on it's way in the next update or so. For now, a workaround is to stream cameras on other devices such as smartphones or tablets. Not ideal, I know.

Good to know they are working on a fix.

[frances]

Hi All,

First, thank you JillG for responding to this post! 

Hello Matt378, just wanted to check in. Do you have any other questions or concerns? We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.