Device not working

[Tezswp]

Since the update overnight my hub is not responding to anything anybody else with this issue

[AndrewP]

Yes mine got stuck at the G logo screen and won’t do anything. Reboot and recovery methods do not work.  Looks like a software update has bricked the hub.  I have requested a replacement under warranty since it’s only 2 weeks old 

[Law6]

Same. My Max Hub has been working great since I purchased it 7mths ago, then sometime in last 24-48hrs it crashed and now stuck on G screen.  All the troubleshooting suggestions unsuccessful. Have sent a warranty replacement claim.  

[Muddi]

Hey Tezswp,

Thanks for visiting the Community.

Sorry to hear that you're having issues with your Google Nest Hub - let's try to get to the bottom of this.

A few questions:

• Which Nest Hub do you have (1st, 2nd gen, or Nest Hub Max)?
• Was the device already in this state when you first discovered it? 
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do? 
• Did you unplug the device or was there a power outage shortly before you discovered this issue?
• What are the troubleshooting steps you've already tried?

Please try these steps below:

1. At the back of the Nest display, unplug the power cord and wait for 10 seconds, then plug it back in and wait until the screen with the "G" logo shows up.
2. Repeat the first step, 10 more times. After you plug in the power cord back in, wait for the device to reset. The device announces "Welcome to Google Home" to signify that it's ready for setup.

@AndrewP and Law6: It's nice to know that your devices has been replaced. Feel free to update this thread if I can help you with anything else.

Cheers,

Muddi

[AndrewP]

Correct I have already received a replacement under the warranty from the retailer.   Was impressed with the quick turnaround time and the no fuss attitude regarding the warranty.

[Princesss]

Hi AndrewP,

Thanks for the update. Glad to know that your device has been replaced. 

Since this has been resolved, I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and the community would gladly help.

Best,

Princess