I have 2 case numbers as I’ve made 2 phone calls to the support line and
corresponded via email with 2 different people. 5-0790000032915 and
7-1529000033266
Seems numerous people are having the same issue and not receiving any
instructions on how to fix or replace their non responsive Hub. Seems
numerous people have emailed and rung Google for support numerous times
without success. What can you tell us ...
I hear you! Same here. Despite numerous emails, I’m yet to receive
anything remotely helpful regarding fixing or replacing my defective Hub
Max. Very disappointing. This common problem should have been escalated
by Google well before now.
Same. My Max Hub has been working great since I purchased it 7mths ago,
then sometime in last 24-48hrs it crashed and now stuck on G screen. All
the troubleshooting suggestions unsuccessful. Have sent a warranty
replacement claim.
