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Display issue with screen

Arun123
Community Member

Screen has some weird lines and circular burn around the whole screen. I am not sure if it is a hardware or software issue but i would like google to fix this issue for me even if my product is not in warranty. This quality is not expected from google.

4 REPLIES 4

ai
Community Specialist
Community Specialist

Hello Arun, 

We're sorry to hear that you're experiencing display issues. We'll be reaching out to you via email concerning further details about your issue in order to escalate this to our warranty team. Thank you for your patience with us! 

Best,

Ai

jochua
Community Member

I have just had the same reply from google that they won't do anything about mine since it is out of warranty. terrible terrible after-sales service. Frustrating! the unit is basically useless now. 

frances
Community Specialist
Community Specialist

Hi jochua,

 

Thank you for reaching out. I am sorry to hear about your situation, I definitely understand your frustration. I would suggest contacting support one more time through that email as they are the only ones that can help you in this scenario. The support team has a more in-depth view of this situation.  Just a reminder, your Case ID is: 6-7572000031749. 

 

I apologize for the inconvenience caused by this issue and situation.

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.