Display issues

[TB06]

I have a google display in my kitchen. It has previously been connected to my google account and showing on my home app, no problem.

For some reason it is no longer connected and I am unable to reconnect it.

The device is connected to my home internet, which is the same internet that my phone is connected to. 

The display says link account, but the account is already linked. 

When I search for it on my phone, is isn't available.

Please help!

Thanks

[MplsCustomer]

@TB06 

Perhaps this is a temporary glitch on Google Nest's servers, or one that can be resolved by rebooting your Nest Hub by unplugging it for a minute or so.

On this thread from last year, it occurred on several Nest Hubs, and resolved itself:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Link-Account/m-p/309292

On this thread from April, 2023, Google Nest did not have an explanation, and no resolution was posted:

https://www.googlenestcommunity.com/t5/Home-Automation/Link-account/m-p/408456

On this thread from January 2023, the customer was asked to unplug their speakers for 3 minutes and the problem went away:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Link-account/m-p/341969

There are other similar posts, with unclear outcomes.

[TB06]

Thanks so much for this MplsCustomer, much appreciated. I will have a read and see where it gets me.

In the eventuality of no resolution, is it possible to speak or message with Google support, directly? 

Many thanks again

Tom

[MplsCustomer]

@TB06 

To contact Support, you'll need to use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Alex_S]

Hi there,
 

I’m jumping in to check if you are still in need of help. Were you able to get contact with our support team? If not yet, let’s further isolate the issue with your Google Nest Hub Max. A few questions: do you see your Google Nest Hub Max in a room within the Google Home app, or under Other cast/Local devices? Do you have household members in the Google Home app? If yes, can they see your Google Nest Hub Max in the app?
 

Try to factory reset your Google Nest Hub Max > Uninstall and reinstall the Google Home app > Set up Google Nest Hub Max.
 

Thanks for the help here, MpIsCustomer.

Regards,
Alex