Display problem

[Abu1]

Hello google, I got my google nest from a friend of mine and I turned it on and it shows some green lines and a black screen. Would you able to fix it?

[mejiacruz]

Hi @Abu1 ,

Thanks for reaching out about the green lines and black screen on your Google Nest device. It sounds like you might be experiencing a hardware issue.

In the meantime, here are a few things you can try:

• Restart your Google Nest device: Unplug the power cord for a few seconds, then plug it back in.
• Check for software updates: Make sure your Google Nest device is running the latest software.

If these steps don't resolve the issue, I recommend visiting the Google Nest Help Center and check the warranty status so we can look for the options available.

All the best,

Josh