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Doorbell live feed is black in hub max

rvvnyk
Community Member

‎11-14-2023 10:47 AM

Hub max is not showing wired doorbell live feed when trying view live feed manually. The doorbell feed comes as black. Even when the wired doorbell is rung, it makes announcement ‘there is someone at the door’ but it is not able to bring up the live feed of the doorbell. Sometimes it is at a page where it says camera is idle.

However I am getting alert and video correctly in

my phone google home app. When I reset the hub max it works for couple of days and it again starts the same issue comes up. I also tried reseting doorbell, it did not work. Please help with resolution

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Princesss
Community Specialist
Community Specialist

‎11-17-2023 01:20 PM

Hello rvvnyk,

 

Thanks for reaching out.

 

We're sorry to hear about this experience with your Google Nest display. Since you are still receiving notifications, I'd like us to try these steps.

 

  1. Unplug your Google Nest speaker from the power source for at least a few minutes.
  2. Do the same with your router.
  3. After all the devices are plugged in, try saying "OK Google, sync my devices".

Let's check if these steps help and would make any changes to its behavior.

 

Keep me posted.

 

Best,

Princess

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