EWeLink not working with google assistant

[Deano70]

Over the weekend added 3 new sonoff switches (for some Xmas lights) .. previously had 2 for dining room and kitchen. Both worked fine with google home (on phone) and google voice assistant and eWeLink … for some reason adding 3 new sonoff switches all of them now only work google home (phone) and eWeLink app. I have deleted both apps and reinstalled… made sure they were in a dedicated room and linked the accounts together… enjoyed telling google to switch lights on and off… but stuck! Works with Philips  hue and Linkind .. no probs! Any help welcomed!

[Juni]

Hi Deano70,
 

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: which Nest speaker? What is the exact message that you are getting every time you control the lights using voice command? Could you try to use your phone’s Google assistant and check if it will make a difference?

Looking forward to your response.

Regards,

Juni

[Deano70]

It’s a google nest 1st gen…the message says that the lights are not set up and asks me to check the app… but the app (eWeLink) is linked to google.. as I said you can control the lights from the app but not vocally..tried it with an Alexa device and works fine .. I am using sonoff switches

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Deano70]

Yes sorry for delay in responding 

[Juni]

Hi Deano70,

Thanks for the update. Do the command “Hey Google, sync my devices”. You can also try to do a sequential reboot. First, unplug your Nest Mini and for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Once everything boots up, try the feature again. 
 

Keep me posted.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

[Dan_A]

Hi Deano70,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan