Explicit content

[GregParis]

Hello,

I've switched off all filters  in google home but still can’t hear songs with explicit content, do you know why ?

This drives me crazy ! I can hear just 20% of songs in my playlists..

[GregParis]

Anyone ?

[Muddi]

Hey folks,

Thanks for stopping by on the Google Nest Community Forum.

Please note that Google Home/Nest devices and displays will only play the songs supplied by the music services. It is best to check the native app of your chosen music service first to see if there are settings that block other songs.

Let us know how it goes.
 

Cheers,

Muddi

[GregParis]

Hello Muddi,

Thanks for your reply but I don't agree, google makes the decision to filter the music even if the filters are disabled. My google home speakers do not play music from you tube music if it is marked explicit content!
If I start the music on my phone, everything is played, if I broadcast on one of the google home speakers, music with explicit content is no longer played.... so G home takes the decision for me !

[Muddi]

Hey GregParis,

My apologies for the delayed response. Let's dig deeper into this - could you provide the name of the songs that are not playing on your speaker? Also, please check if you have the same issue when using a different email, so we can further isolate it.

Keep us posted.

Regards,

Muddi

[GregParis]

Hello Muddi ! No problem, thank you for your help !

This problem occurs regardless of who uses the system in the house. It does the same thing to my children or my wife, if they listen to music on their phone no problem, if they play it on the google home speakers, it does not work for anything who is explicit...

Some examples of music:

Lalala / Y2K and bbno$
Tu dégages / Sexu sushi
Achilles come down / Gang of youths
Salop(e) / Thérapie Taxi

[Jake]

Hey GregParis,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[GregParis]

Hello Jack,
Thank you for your reply. My problem is still present but on only one speaker out of the 4 available without me changing anything.
The three built-in Google WiFi speakers can stream explicit content, the Google mini speaker in my living room still can't, it's frustrating...

[Jake]

Hey GregParis,

Apologies again for the late reply. I wanted to jump back in and ensure you are good to go. I understand having your music filtering out explicit content is never ideal. I wouldn't be able to listen to half of my music. Let's jump in and ensure you are good to go. I would recommend checking your Home app. Once inside, head over to your settings. There should be an option to turn on and off explicit content. I did also find an article with more details on SafeSearch. Please let me know if that helps, or if you are still running into the issue.

Best regards,

Jake

[Jake]

Hey GregParis,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey GregParis,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey GregParis,

I am sorry to hear you are still having the issue. Do you mind me asking if you had checked the SafeSearch option in your app? What are you showing under this option? Please let me know, as I want to ensure you are good to go.

Best regards,

Jake

[GregParis]

The SafeSearch is not checked

[Jake]

Hey GregParis,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey GregParis,

I wanted to check in, and ensure you are in contact with our Team. Please let me know once the form has been filled out, and I will be happy to review further for you.

Best regards,

Jake

[Jake]

Hey GregParis,

I want to ensure you are good to go, and everything is working properly. Please let me know if you have any questions, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[GregParis]

No I always have the same problem...
I search how to quit G Home and Nest speakers because I currently think there is no solutions....

[ConnorGlennon]

Exactly the same issue. No filters in the home app or the music app. Music plays as expected on phone/SmartTV but the nest mini restricts it for no apparent reason.

[kajaatje]

Sometimes this problem pops up here too. Both on nest Audio and nest Mini.

I solve this by actually setting a filter and  deleting that same filter. After that everything works again.

It doesn't matter for which speaker I set and delete the filter, after that all other speakers also play all music again.

I'm hoping for a permanent solution but in the meantime maybe this works for others as well.

[Murdah]

I also have the same problem. Will try the filter hack mentioned.

[Murdah]

Nope, don’t know how to fix it.

[GregParis]

Good luck...
For my part, I gave up, the user experience was poor. I switched to another system.

I thought for a long time that it was related to the family because only the speakers present in the bedrooms broadcast all the music without exception and that of the living room and the kitchen did not. But in the end, by removing the children from the family group, it didn't change anything...

[Murdah]

I tried to block all music on the Nest speaker/access point just to see what happened. When I verbally asked the speaker to play music the block worked. When I played music from my phone on google music there was no block, and the speaker would continue to skip the explicit tracks. I removed the block, and suddenly after a while the speaker would play all the tracks. Really frustrating…

[Azarco]

Hey folks,

We apologize for the trouble this may have caused you.

To make sure, are you still having trouble with this? If so, make sure all restrictions is disable on your native music app and no filter is set on your Google Home speaker. Reinstalling your Google Home app might help too.

Looking forward to your response.

Thanks,

Alex

[Murdah]

No issues at the moment.

[Azarco]

Hey Murdah,

That's great to hear! Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Best,

Alex

[Azarco]

Hi Murdah,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Alex