Face Match not working on Nest Hub Max

[LIFEGOESON]

I have already registrated my face data and set into 'show my personal data when my face has recognized' in to my nest hub max, but it shows public data, not the personal data. and some times the camera doesn't recognize my face. Is this related with preview firmware?

[frances]

Hi LIFEGOESON,

Thanks for reaching out. I am sorry to hear that your Face Match feature is not working as intended. I understand your concern and would be more than happy to help troubleshoot this issue. First, I have some quick questions.

• Under 'recognition and personalization', do you have 'Allow Personal results' on?
• Is your 'recognition and personaliztion' section set to 'always show'?
• Is your voice match feature on as well?
• Are you getting any error messages? If so, what do they say? 
• Have you tried deleting/turning back on the Face Match feature?
• What troubleshooting steps have you tried so far?

I appreciate your patience and look forward to your response. Let's get this issue resolved!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.