Factory reset not working

[Rachelle]

For months now it has displayed a network connection error, I gave up for a while and finally decided to try again.. 

I have factory reset it 10+ times, changed outlets and even swapped plugs with other google devices.. most of the time it would just freeze on the grey ‘G’ screen, after about 5 or so minutes it would do the start up sounds but load straight back to network connection error..  I’ve already deleted it out of my google home app because I planned on factory resetting and adding the device again but I can’t.  

I’ve also removed the ‘saved wifi’ out of my google home app so I don’t know what it’s doing?! 

[Princesss]

Hi Rachelle,

Welcome to the Google Nest Community Forum.

I know how challenging it can be not having a working device when needed. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it? If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.) Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know if that works.

Best,

Princess

[Princesss]

Hi Rachelle,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Azarco]

Hey Rachelle,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Kind regards,

Alex