Favorite radio station suddenly won't play - Melbourne Australia

[Robbo9]

Have been listening to Triple M FM Melbourne for a year with out issue.  Suddenly today it plays a different station from what I'm asking for.  After a little investigating, I find that radio stations that are linked to either iHeart and Tunein are being played, but nothing via the Listnr app.  Has the Listnr app been dropped.   

"Help" pages instruct to arrange your radio requirements via    Media>Manage your system>Radio (button)   But there is no Radio button (Only Music, Video, Podcast or Create Groups)

[Muddi · Accepted solution]

Hello everyone,

Thanks for reaching out. I appreciate @JillG, for sharing the link. Our team is aware that there are users having issues listening to their favorite radio stations from different radio providers on the Google Home/Nest speakers. I duplicated this thread to a similar trending issue on this link. I suggest you follow the main one for updates.

Also, please make sure to send feedback on your devices using the keywords: GHT3 Unable to play [Radio station] via [Radio partner]. Learn more about how to send feedback on our Help Center.

Once you've submitted feedback, please let us know in the comments what type of radio station, radio provider, and your country.

Cheers,

Muddi

[Sandyt1]

Yay! The stations are back on Google this morning. Thanks to all concerned. Hope Google is now working for everyone who has been experiencing issues with particular radio stations.

[Sams1969]

This is not fixed still having the same issue in Canada, unable to connect to any radio stations or BBC Sounds app to play music? Please can you advise a solution?

[Choppa71]

This makes google home absolutely useless to many people. Highly annoying!!! Fix it now google 

[shimmas]

We are having the same problem with TripleM Sydney, Google hub and mini nests are only linked to Iheartradio and tunein now instead of radioapp, how can we relink back to radioapp?

[LovelyM · Accepted solution]

Hi folks,

Good news! Our team has resolved this issue with playing radio stations with Google Assistant, so we wanted to check that everything is back up and running on everyone's end. If you're still having trouble, please let us know. Check out this update from our Assistant team for more information: https://goo.gle/3GMjp2N 

Many thanks, 

Lovely

[MikeRubin]

I continue to have an issue getting Google Home to play MSNBC on Sirius XM, as it used to and as I wish, instead of on YouTube, to which it now defaults.

[Crjca88]

Same....I can not get it to play any Sirius at all. 

[wilverley]

Yes mine is now working again thanks for the update

[Crjca88]

This link takes me to a page that says the issue was resolved.  I however still can't get SiriusXM to play or cast a Google podcast to my hub.  Spotify and YouTube will cast. Also noticed that my security cameras will not display anymore all of the sudden. I'm in the US.  Any help would be appreciated. 

[yodajoani]

Hi, I still can not get Triple M Newcastle in Australia

[Jen5]

Still not working for me. Won't play any radio stations at all

[mw2307]

Does not seem to be fixed at all.  On some devices we can play radio stations on tunein and on others it cannot find any stations.  All on the same network in the same building.

[SilverWolf]

Mine stopped playing NPR this week and cannot play anyother NPR stations.

[Pmolloy]

My Sirius account is linked to my Google Home but will not play when I ask it to play MSNBC on Sirius. 

[MikeRubin]

@Pmolloy , Sirius isn't playing ANYTHING on my Assistant at the moment, but, before this latest connection failure, I could play any Sirius channel except MSNBC.

For some reason, even when other Sirius channels played readily, the Assistant insisted on playing MSNBC on YouTube when I asked to play it on Sirius.  

I found that this request scrip, and only this specific script, would get MSNBC to play on Sirius: "Hey Google, GHT3 unable to play MSNBC via Sirius ."

Give that a try.

[SilverWolf]

I am having trouble.  Started several days ago.  I cannot play WNYC and used to...

[Shiz]

This is not completely right, I am still having issues on all my devices at home and at the office with Sirius and iHeart radio. I have relinked my accounts and even reset the google home device.

[Denny007]

Hi,

It looks like the issue is not completely solved. I have a linked account with Sirius and Google recognizes my ask to stream a certain certain but then tries to load unsuccessfully

Thanks

Denny007

[JerryPrism]

Same here. Can’t open Sirius using voice command. Have use the app to open Sirius. 

[SilverWolf]

I can no longer play local WNYC or other radio stations directly from my Bose 900 using Google assistant.  Spotify will not work either.

[SilverWolf]

Working for me now.  Thank you for fixing!

[BiggT]

Still not working. Tells me to open the app to continue.

[Hot1027FM]

Having an issue streaming Hot 102.7FM (South Africa) on Google nest device via TuneIn

[gatkins]

This issue still exists with both the Radio app and TuneIn
on random occasions it will pick up the correct station but mostly gets the incorrect station
This issue has been ongoing since 2021, surely Google can fix it, Alexa doesn't seem to have problems doing the same

[LovelyM]

Hello again everyone, 

We're checking in with those few others who are still having issues. Please provide us with your country, the radio partner that you are using, and the radio station that you are trying to play so our team can further investigate this.

You might also try changing the Assistant language on your Google Home app. Here's how: open the app > Choose the Account icon at the top right > Assistant settings > Assistant language > Select English US as primary. 

Keep us in the loop. 

Many thanks, 
Lovely

[Crjca88]

Still not working in the Us for me.  SiriusXM on the device itself. Or trying to cast a Google podcast from the phone. 

[MikeRubin]

In general, Sirius XM is working in the US again on my Lenovo Smart Display, at least on all but one of the very few stations to which I listen. However, one station- MSNBC - always plays on YouTube rather than Sirius XM even if I rephrase my request to “play MSNBC on Sirius XM” as “On Sirius XM, play MSNBC.” I sometimes can get that channel to play on Sirius XM with “HGT3 unable to play MSNBC via Sirius XM,” but that is a pain in the ass and I never had to do that before last week. 

I don’t really need YouTube access on this device. Is there a way to disable it so that the Assistant won’t default to it when I don’t speak that error code?

[MikeRubin]

Now Sirius XM won't play a thing. The Assistant says my channel is loading but it does not and eventually the request times out.  Ability to use Spotify and YouTube confirms that Lenovo Smart Display and wifi are working.

[Shiz]

I am using Sirius and iHeart radio, but none of them work. It keeps saying playing but nothing plays.  It suddenly stopped working. I noticed at home when it didn't play on my radio as part of my Good Morning routine. I am in the US and have completed all the updates and reset my devices.

[JerryPrism]

Still can’t open Sirius XM using voice commands. Main reason we have the Google Nest. At this rate I’ll be asking for an Alexa for my next birthday

[LovelyM]

Hi folks,

Sorry for the delayed response. We'd like to follow up since some of you seem to be experiencing concern when playing SiriusXM. Please answer the following: what country are you from? Are all voice commands for SiriusXM affected? Are other radio providers like TuneIn working?

We'd appreciate it if you could replicate the issue and then send feedback using your affected Google Home and Nest devices.

Many thanks,
Lovely

[BiggT]

US, tune in radio isn't working. Spotify works fine.

[Muddi]

Hey folks,

Checking in, does anyone here still have issues listening to their favorite radio stations using the Google Home or Nest devices? Feel free to update the thread by providing additional information, like your country, specific stations, and music or radio provider.

Cheers,

Muddi

[djh1]

While continuing to Google about this, I discovered this has been posted by 3AW today:

https://www.3aw.com.au/3aw-currently-unavailable-on-some-google-devices/

[Kingleo]

Thankyou djh1 for your updates- my go to was RadioApp as well for 3aw & 2gb . Thankyou for advice re casting to Google home from RadioApp on phone. Interesting 3aw has commented, might get this issue resolved a bit quicker. Thanks again.

[DevDes]

I'm having the same problem. Regularly listen to Triple M Melb, but now can't listen to ANY radio stations via Nest or Google Hub. (also the Google Assistant voice has changed to a male).

[Muddi]

Hey everyone,

Thanks for sharing details about the issue here. I appreciate @Robbo9 and @djh1 for the information and workarounds. I understand how it feels when you can't listen to your favorite radio station on the Google Home/Nest devices. I'd love to dig deeper into this. To confirm, is the issue isolated on a specific radio station and provider only?

I already raised this to the team and I'll get back on this thread for additional steps and updates.

Cheers,

Muddi

[DevDes]

Hi Muddi, for me it's any radio station. Can't play radio at all without streaming via phone.

[gtext]

Hi Muddi. For me it's 3AW Melbourne that's stopped working that seemed to use Radio App. Not sure about any others.

[Barrybasic]

I have the same problem on Google mini and Google home, I do not have a digital radio or an AM radio so I will have to miss out on listning to 3AW.