Fine lines on my Nest hub screen

[Clemo]

Hi, just discovered that my less than a year old nest hub is showing fine lines on the left side of the screen. 

How can I check if it is still under warranty? And if so, how to claim for warranty?

Cheers

[frances]

Hi Clemo,

Thank you for reaching out. I am sorry to hear that your device is displaying screen burn. I definitely understand your concern!

Yes, our devices automatically come with a warranty. 

• If you purchased your Google Nest or Home speaker or display from the Google Store or Google-authorized retailer and are in need of a replacement, please contact us for assistance.
• It is important to note that if you purchased your device from someone other than a Google-authorized retailer, your purchase is not covered by our warranty.
• Feel free to read this article regarding our warranty policies. It discusses replacements under the manufacturer's warranty. Just click which device you have from the list and more information will pop up.

Please let me know if you have any other questions or concerns, thank you!

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if you had any other questions or concerns. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.