Four dots after upgrade

[yoyek]

Google nest hub gen 2.
My device updated yesterday. After the update it does not start properly. It gets stuck with four colour dots spinning in circle.
What I've tried: leaving it for hours to boot, powering off for over 30 minutes, performing factory reset (by holding both volume buttons). Even after the factory reset it does not boot. It seems to connect and be visible in Google Home app, I can change settings there, but the device is not usable.

After the factory reset it went through update process again (took around 5 minutes).

Currently the Google Home app tells me:
System firmware version: 10.20221207.2.100038
It does not say Fuchsia anywhere on the device information page, but it tries to connect to a url similar to fuchsiaupdateXXXX.google.com on the boot.

Any ideas how to fix it?

[yoyek]

Just to reply to my own post:

I was able to find the reason for that.

I have been routing all of my internet traffic through private VPN for some time now and everything was working fine. It seems that Google blocked IP addresses belonging to hosting companies and this is what caused my Nest not to be able to boot. I have switched my rules not to route Nest through VPN and device booted properly, everything started working as expected. I switched it back to VPN - not being able to boot again.

I own two private VPNs, from two different companies, in two different countries, they both give the same symptoms. All other Google services work fine through these VPNs. I also have Lenovo Smart Clock (with Google Assistant) - this also works fine routed through the VPN.

I have been talking to one of the Google Support people, she has been very eager to help, but when it turned out that this is most probably a case of IP block, she was not able to help anymore.

Is anyone here able to direct me where I could ask Google to unblock my two IP addresses, so I could get back to routing Nest's traffic through VPN?

Thanks

[HarshaGogineni]

Mine was also same issue after the update...If u got any solution pls reply to this.. using nest hub 2nd gen

[Dan_A]

Hi folks,

@yoyek, @HarshaGogineni, that certainly hasn’t been easy for you and we appreciate you doing some troubleshooting steps before posting. Here are some steps that might help:

1. Factory reset your Nest Hub (2nd Gen).
2. Go to your phone’s Wi-Fi settings and connect to your Nest Hub’s temporary hotspot.
3. Open the Google Home app and proceed with the setup.
4. Let the update finish.

If the issue persists, try this: 

• To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one to serve as a router and the other to be used to set up your Google Home or Nest devices). Once done, check if your device will have the same behavior or if the update has been completed. Once complete, connect your Nest Hub (2nd Gen) to your Wi-Fi.

Note: We are not able to unblock your two IP addresses. I suggest you reach out to your ISP for more information and troubleshooting.

Let me know how it goes.

Best,

Dan

[yoyek]

Totally not helpful, but it seems this is how Google support works... Copy, paste typical responses and that's all. Not doing anything beyond that.

My Nest was working over VPN amd it stopped, it's clearly a matter of Google blocking hosting companies' IPs. But for some reason it's impossible for you to request to unblock them and your advice is to contacy my ISP. Why should I contact them? What should I ask them to do? You blockes them...

Useless.

[Kimy]

Hi there,

We totally understand that troubleshooting can be frustrating, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Regards,

Kimy

[Princesss]

Hey folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess