Full volume in middle of the night

[Roxc]

Hiya, 

of a nighttime my daughters go to sleep with music/meditation etc played through there Google nests in a group (2 speakers).

Roughly once a week in the middle of the night the speakers will go from 30-40% volume to 100% and wake them up! This can happen at anytime overnight (last night was 2:30am) and everyone in the household is asleep! 

any reason why or how to fix? They are only 5 & 7 so gives them a good scare! 

Thanks x

[Mlabrador]

Hi Roxc, 

Thanks for reaching out and sorry for the trouble this caused you. Few questions, does anyone linked on the Google Nest devices? Also, could you check on the Night mode settings? Here's how to check: https://bit.ly/2Y9Gysk

Keep me posted. 

Best, 

Nikki 

[Roxc]

Hey thanks for the response, nope it’s just me connected to the devices! as for the night mode, I never knew there was one. Checked all my devices and night mode is not activated on any of them.  

[Azarco]

Hey Roxc,

Thanks for getting back to us.

Could you try resetting your device to its default settings? Let us know if that helps.

Best,

Alex

[Azarco]

Hey Roxc,

Did resetting your Google Nest devices?

Thanks,

Alex

[Azarco]

Hey Roxc,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Best,

Alex

[Mlabrador]

Hi Roxc, 

Checking back in — have you had a chance to try the steps above? Let us know if you need more help.

Best, 
Nikki

[Muddi]

Hi Roxc, 

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi