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[Tahayassin1]

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   i have reached up to google for a solution and they jave admitted that the device is faculty and need to be replaced. However they asked me to follow up with the retailer or the vender who doesn't what is going on with my device. Last Email was shocking as they couldn't find a solution to problem that caused by them. And i had nothing to do with it. 

[Azarco]

Hey Tahayassin1,

My apologies for the delayed response and for the trouble this has caused you. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please follow the steps below:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Keep us posted

Thanks,

Alex

[Azarco]

Hey Tahayassin1,

I'm just checking in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey Tahayassin1,

Checking back in if you still need help with this? I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex