GHT3 Nest Hub Max camera offline

[Mknest2023]

I had this issue previously and fixed it by re adding the device to a new home.

this issue cropped up again this week and now  i cannot get the camera online at all. 

iOS

System firmware version: 10.20221207.2.120


please get this resolved. This is pretty ridiculous for a product I paid so much for. I will now need to seriously consider other options whenever I look at google products in the future.

[Princesss]

Hi Mknest2023,

Thanks for bringing this up. Apologies for this inconvenience that this has caused you. I also appreciate all the details you've shared. By any chance, have you been assisted via email before regarding this issue? If so, do you still have your case ID so we can check on it further?

Looking forward to your response.

Best,

Princess

[Mknest2023]

No I have not been assisted previously.

thanks

michael 

[Princesss]

Hi Mknest2023,

Thanks for responding. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hello Mknest2023,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Princesss]

Hi Mknest2023,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread now. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess