GHT3 Nest display no sound

[TTonsfeldt]

Device works fine until it was moved to another room in the house and unable to get any sound even if loudest

Tried Factory Reset

Unpluggning

Submitted Feedback GHT3 Nest display no sound

[frances]

Hi @TTonsfeldt

Thanks for reaching out. I am sorry to hear that your Google Nest Hub display is not playing any sound. That is definitely a concerning issue. I would be more than happy to help you. 

I looked into your issue and saw that you contacted Google Support on October 19, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 8-1833000032232. 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[PatrickNL]

@frances My device (Nest Hub Max)  has the same issue: No sound. Even after a factory reset, total silence. I noticed the startup tune is gone to. It`s essentially a mute device now. What strikes me is it makes a tick of click sound at startup. Like the speaker is broken or something. Any tips?

[frances]

Hi @PatrickNL

Thanks for stopping by, I am sorry to hear that your Google Nest Hub Max is not playing any sound.

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 6-0202000031888. 

[TTonsfeldt]

Reached out to support about the issue and waiting for an reply

[frances]

Hi @TTonsfeldt

Thank you for your patience! I am sorry about the delay you are encountering in receiving help. Our support team is working as fast as they can through these cases. 

If you'd like, you can ask for an update and contact the support team through this form. You can contact them through email or live chat. 

[Jake]

Hey all,

Apologies for the late reply. I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[CarleeA]

Hi Jake,

I opened a case on December 11th and it has not been resolved. 

Case ID [2-############2042]

I have sent several videos of the defect in process, serial numbers and requested a replacement. So far nothing has been done outside of assigning a case number.

I was advise that in ############ hours that my issue would be reviewed by a higher level support technician. This hasn't taken place, I followed up on December 15th and no response was ever received back. I have followed up twice since then with no response even after requesting a replacement.

If possible can you please re-escalate my case so that I can get a working replacement?

Thanks,

Carlee

[PatrickNL]

Hi Carlee,

Can I be of any further assistance? I would really like to have a functioning device. 
I bought it to monitor my baby (10 months now) with the Nest cam whilst i`m working from home or studying. Please replace the broken unit.

Thanks,

Patrick

[Bethanyeve23]

Yeah I have no sound coming through my display

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device, and our Team is taking a while to reply. I understand that is not the most ideal situation, and I am more than happy to assist. 

If you could please fill out this form, it would then escalate to our Team, who would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[GarrettDS]

Hey folks, 
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,
Garrett DS
 

[DejvOu]

Hi @frances

I have got the same problem with first generation nest hub. No sound at all, even if I restart or factory reset the device. However, I can hear a weak hum from speaker if I listen closely, like silenced speakers. What would you recommend me to do, please?

[frances]

Hello DejvOu,

Thank you for your patience! I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-3040000031518. 

[DejvOu]

Hello frances,

thank you very much for your response and your help. 🙂

[CarleeA]

Hi I'm having the same issue : No sound.  I've tried factory resetting it 4 times, rebooting it, flipping mic on/off several times, moving "rooms" and setting up like new and it's still silent. I noticed the startup tune is gone to. It`s essentially just a digital photo frame now 😞

[CarleeA]

Day 17…still no sound! I contacted support and got a case number 11 days ago and was told that someone would review my case in 48 hours. I followed up 4 days later and was told I’m already in the queue for higher support. So support not exactly helpful at the moment.

Maybe the charcoal caselot build in Oct 2021 didn’t pass QA testing and made it out the door?! 

how would you like your gifts to not work? 😔 

[bilemke]

Same here. Just started a chat through Google One as well. Interesting,  the one with issue I have is a recently purchased Charcoal one (out if 3 Charcoal ones purchased all at once). Other one seems fine that I setup. Curious if I open the 3rd and try to setup though what luck I will have.

[Joshb1019]

Hello,

I am having the same issue with my one google hub, tried factory reset several times. Cycled power also tried different wifi.  Still no sound at all even at startup. 

Thanks, 

Josh

[bilemke]

Opened a brand new Hub 2nd Gen last night before midnight and helped family member set it up. Played some test music through YouTube Music, etc without issue. This AM, no sound output no matter what I do (reboot, full reset.. nothing works). Not a great Starr with this coming up in under ############ hours. I set up 2 at the same time though, and ay least the one for the other family member still works as far as I know 

[bilemke]

Just made my own post about this. Ironically it was marked as "Spam" immediately by the Nest Community forum/system.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/GHT3-Nest-display-no-sound-after-less-t...