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GOOGLE HOME MINIT NOT CONNECTION WITH WIFI

amitsharma280
Community Member

GOOGLE HOME MINI CONNECTIVITY ISSUE

5 REPLIES 5

Princesss
Community Specialist
Community Specialist

Hi amitsharma280,

 

Thanks for reaching out. 

 

Could you please tell us if this is the first time that you will set up your Google Home Mini? What prompts or message are you getting?

 

I'd love to know more details on it so we can start some troubleshooting steps that might resolve this.

 

Looking forward to your response.

 

Best,

Princess

LauraMacey
Community Member

I am also having this issue.  I just bought one for my son (second hand) for his birthday and trying to connect I am getting a message that it cannot communicate with the mini.  then after I say try again I get a message that it is going back to connecting to my wifi (?). I have not had issues with set up of my other devices (home, hub, other mini)

-Laura

Princesss
Community Specialist
Community Specialist

Hi Laura, 

 

Thanks for responding.

 

Could you please list down all the Google speakers set up on your network? Also, do you get any error message or prompt when you attempt to set it up?

 

Let's make sure that when you set it up, device is within a good range from the router, preferably within 10-15 feet. As soon as you're done setting it up, then you can move the speakers on your preferred location.

 

Let me know how it goes.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi Laura,

 

I just wanted to check if the troubleshooting steps shared help?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hi Laura,

 

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

 

Best,

Princess