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GOOGLE SUPPORT IS NO SUPPORT

Bricemb96
Community Member

The below was posted 12/8/2022 Google wrote on there as if they wanted to help obviously they didn't because they didn't do anything at all and then close the thread to where i couldn't even rely. Why is every Google employee like this in every department. The ENTIRE company is useless with fixing simple but big issues that have been issues for over a year now, no matter how much time of mine i waste sending feedback and contacting Google directly by other means still to this day no result and I just see more and more issues build up.

So sick of repeating and rewriting the same thing. Does anybody know ANY better way to get ahold of anybody decent enough in this company to resolve ANYTHING?????

 

*THREAD POSTED 12/8/2022*

@Google @Nest/

Can we get some quality improvements and fixes for the 2nd gen nest hub?

I've been using the feedback option on the unit itself as well as through the Google Home App and web page for a long time and none have seemed to been reviewed and acted on at all.

It appears Google/Nest has forgotten or abandoned the 2nd gen nest hub as it is plagued with issues, horrible response times, and far behind in feature functionality.

What further shows the 2nd Gen Nest Hub is forgotten/abounded is the fact Google pushes the next generation OS on the Max and the 1st Gen nest hub but doesn't update the newer nest hub which makes no sense at all.   

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey Bricemb96,

 

Sorry to hear about your experience with your Google Nest Hub (2nd gen). We're always looking for ways to improve and we'll take this as feedback. Please stay tuned on our social channels for updates and announcements.

 

Moving forward, I can see that you still have an open case. I already sent you an email and let's continue from there. Here's the case ID for your reference: 2-8532000033274. Please update the thread to confirm that you have receive the email.

 

Looking forward to your response.

 

Cheers,

Muddi

Bricemb96
Community Member

Confirm that I received it even though I already emailed you back and you even stated thanks for the quick reply?

 

As to your mention copied below:

"We're always looking for ways to improve and we'll take this as feedback."

 

That literally means nothing you guys say that EVERYTIME now for over a year And still NOTHING has been fixed in fact it’s only got worse.

The fixes are simple yet still nothing even after I have reported it so many different way so many times.

So please don’t feed me the same garbage you guys have been feeding me.

INCLUDING the call you were suppose to make out to me at 7:30 PM CST!

No call what so ever as I already knew!

Muddi
Community Specialist
Community Specialist

Hey Bricemb96,

 

I understand how frustrated you are and my apologies if we were not able to call you yesterday. Please note that your case has been forwarded to the team and currently under review. Please give us some time to check everything first, including your case history. 

 

Moving forward, since you have an active case, I'll go ahead and close the thread now and let's continue working on your concern through that channel.

 

Cheers,

Muddi