Giving up on Hub Max

[sweetjulielynn]

After 8 hours  fighting with the Nest account migration loop, I am returning the product less than 24 hours after purchasing it. My primary reason for purchase was THE CAMERA. 

• Unable to use my GSuite account (nonsense)
• never had a Nest account, but need a nest account, can't use my primary GSuite account to get one (nonsense)
• unable to invite people to my account (nonsense)

The whole thing from start to finish was an exercise in frustration. These signup flows are brittle and have not been adequately tested and fixed up to make first time customers able to actually use the item as it is intended. Garbage product, garbage software, junior varsity qa and usability. 

[GarrettDS]

Hey there, 

I can totally understand the frustrations that you're having around this, and I want to help provide some clarity. 

• First off, just want to make sure that you have seen this article.
• Secondly, some Workspace features are available depending on which subscription the user has, so if there's a specific question around Workspace subscription and how it works / can be used, I would suggest reaching out to the Workspace Community. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[sweetjulielynn]

Thanks, Garrett. You don't need to follow up any further. I returned the product and have moved on.

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS