Global Player

[BenG005]

Hi,

Having recently moved house and re-connecting my Google Home speakers, I no longer can connect to Global Player. Doesn’t even show as an option in my add media. 

when I ask Google to play a radio station, it says it’s going to play X and then goes quiet, to then say there has been an issue and to try again. Has been 3-days and still unable to play. Have re connected broadband and wifi a number of times, re connected all devices but without any joy. Global player is still not working and is not an option in media. Is this a permanent issue and global player no longer works with Google?

Any advice would be welcome. 

[Davy123]

The first time I listened to Classic FM on my Nest Audio I had to be quite specific as in "OK Google play Classic FM on Global Player". After that it defaulted to Global Player but I vaguely remember Global Player not being available for a couple of days.

[BenG005]

This does not work. Global player fails to load. Google repeats back to me “Streaming x on global player”, tries to load global player (shows global player screen” and then says “sorry, something went wrong, when you are ready give it another try”. 

[Davy123]

Sounds like the problem is with Global Player. Can you give it another few days?

[BenG005]

Yeah I will try again in a few days. Thanks! 

[Jswdov]

You have to ask for a station via tune in.

so you say

hey Google play heart kent from tunein and all the global players should work

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

By the way, thanks to Davy123 and Jswdov for helping here.

Cheers,

Muddi

[Muddi]

Hey folks,

I just wanted to check if anyone still needs assistance here? Please let us know by updating this thread as I'm about to close this after 24 hrs due to inactivity.

Cheers,

Muddi

[Muddi]

Hey folks,

It's been a while since this thread was last updated by any customers, so I'll go ahead and lock it now. Please feel free to start a new one if you still need assistance, and we'll be more than glad to help.

Cheers,

Muddi