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Googel home can't find my shopping list

AngelicaM
Community Member

This is the second time happened to me and I don't remember how I fixed it the first time.

When I say "Hey Google, add xxxx to my shopping list", it replies, " a shopping list cannot be found. Do you want me to make one?" If I reply yes, the reply, "Sorry, something went wrong"

I have tried everything - reset, rename the list etc

I also found few people had the same issue but no one actually know how to fix it.

I suspected it has something to do with my iphone because my hubby's Samsung phone has no problem.

Can someone please help? Also, how can I put the shopping list on the home page so I don't have to go through steps to read it? Thanks.

 

3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hi AngelicaM,

 

Thanks for visiting the Community.

 

I know how important it is for you to list down all the items you need before going to a grocery store. I'd love to help. A few questions: what Google Home/Nest device do you have? How many accounts are linked to the Google Home app? If multiple, do they have the same issue when adding items on the Shopping list? Do you get the same response when adding items using the Google Assistant app on your phone? Also, are you trying to make a short cut of Shopping list on your phone?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

 

Cheers,

Muddi
 

Princesss
Community Specialist
Community Specialist

Hi AngelicaM,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess