Google Assistant doesn't follow verbal commands

[Friendly]

The google assistant on my home max speaker only responds with "there was a glitch, try again in a few seconds" or "sorry something went wrong try again in a few seconds." I've done multiple reboots, factory reset's and removed and added it from the Google Home app. I can stream music from my Tidal account but can't control smart devices with verbal commands or ask questions. My other two Google Home speakers work fine. 

[TexHanlon]

Same here, this has been going on for the past two or three weeks. i've done factory resets and everything however it does work once in awhile about once out of every six or seven it'll work

[WillJoe123]

If your Google Assistant doesn't work or respond to “Hey Google” on your Android device, make sure Google Assistant, Hey Google and Voice Match are turned on: On your Android phone or tablet, go to Assistant settings, or open the Google Assistant app. and say, “Assistant settings.”

Greetings,
Will

[Dan_A]

Hi folks,

@WillJoe123, thanks for the help.

@Friendly, @TexHanlon, that certainly hasn't been easy for you ― since doing the factory reset didn't work, let's try a basic approach by doing a sequential reboot. Unplug the power cord of your router followed by your Nest speaker. Restarting your phone might also help. Check if you can still stream via phone to your Nest speaker and also try to give voice commands. Try asking about the weather and other simple commands.

If the issue persists, do a factory reset one more time, but this time around, before you set it up, go first to your phone's Wi-Fi settings and connect directly to your Nest speaker's hotspot. Go back to your Google Home app and proceed with the set up.

Keep us posted.

Best,

Dan

[TexHanlon]

THE LATEST....   i am a starlink user.  I put my starlink router in bypass mode and used my own router system and the problem dissappeared.  it seems to have started at the same time as the latest firmware update to the starlink router.  anyway there you have it.        Thanks to all for your courtesy.  

[Princesss]

Hi TexHanlon,

Thanks for updating us! Glad to know that it worked. 

Does anyone here still need help? Let us know, otherwise we'll lock the thread shortly.

Best,

Princess

[Princesss]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess