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Google Home 1st gen won't connect to wifi

Community Member

Hello there!

Today I have a problem with a home 1st gen purchased in the United States and it gives me the problem that it cannot connect to my network during the setup,

At this moment I living in Colombia, and also I have already tried all the suggested steps to rule out the problem but no matter how much I do the setup,

this does not work for me It allows. from rebooting the router to factory resetting the speaker, i would really like to use it on my network. is there anything i can do about it?

Actually I don't want to think that is a waste of time and money 😞


Hello Rachel I did the steps, in this case I already solve the issue by connecting directly with my laptop with the same SSID information and them disconnected, now it solves the issue but sometimes the speaker changes constantly between 2.4 and 5ghz

Community Specialist
Community Specialist

Hey JDgo,


Thanks for updating the Community of your resolution. If you have a dual-band router, your Google Home will automatically connect to the strongest signal if they have the same SSID and password. If it interrupts you from using your speaker, we suggest separating your band and creating a different name and password for each.


Let us know if you have other questions or concerns otherwise, I'll go ahead and lock this thread after 24 hours.


We appreciate the help, RachelGomez123!


Kind regards,


Community Specialist
Community Specialist

Hi there,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.