Google Home Display - Not showing selected album

[kferreira]

Hi,

In-spite of selecting a specific folder for photo album to display, it still doesn't.

Also, even if it does it does not show all the photos in the album.

Wats goin on?

[Azarco]

Hey kferreira,

Thanks for reaching out. I know how it feels when something isn’t working the way it should, let’s get this resolved!

A few questions: was it working before? If so, when did it start happening? Also, make sure your Nest Hub is using the same account that you've used in your Google Photos app.

Give these steps a try:

• Turn off curation for your private and shared albums.
• Change the Personal photo curation setting to Live albums only.
• Try deleting all the albums that you've created and create a new one.
• Uninstall and reinstall your Google Photos app.

Keep me posted.

Best,

Alex

[kferreira]

Hi,

Thanks for your email.

I was facing this issue from the beginning of purchase. I had already done troubleshooting including your recommendation.

Current status is that it is set on a family and friends suggested album, I have almost 40 images uploaded there, but this device randomly picks up only a few of them to display on a loop. 

Is there a limitation to how many it's supposed to show? Is there a way that I can showcase all of the images on the album? If not, we don't find this device useful as an electronic photo frame!

[Azarco]

Hey kferreira,

Each Live Album you can create has a limit of 20,000 photos. The Google Nest Hub automatically removes photos that it can’t display, the best way to address this is to add more photos. Try changing the resolution of your Photos to see if that helps.

Thanks,

Alex

[Azarco]

Hey kferreira,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,

Alex

[Azarco]

Hey kferreira,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Kind regards,

Alex