Google Home Hub just dead on me, how do I get replacement for it.

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Leon M 914 

Google Nest Hub just dead on me. How to get replacement. Item still on warranty.

[Rdianco]

Hi All,

First, thank you Mr. Vacca for trying to troubleshoot this issue.

 @Leon M 914, here is a link that you can fill out to reach Google Support. It is a form where you can explain your issue. Once you submit it, Google Support will be able to help you with the next steps.

For future reference, that link I gave you above is from the main Google Nest help page. If you scroll to the bottom of the page, it will say "Need more help? Try these next steps:" Then you just click on the picture that has the headset on the right side that says "Contact Us", and then that form pops up.

Please let me know if you have any other questions or concerns.

- From Frances (Community Specialist)

[mamacita1122]

Hi! I've had the Google Nest Home product for less than a year and out of no where it just stopped working and will not turn back on. I have tried to unplug and plug again after counting 10 seconds and repeating this step for 11 times! I have tried to turn on and off my wireless router but nothing! I also tried to push both the volume button for a reset after 10 seconds but nothing!@!!!!!!!!! 

I feel like this product is a complete sham! scam! 

Please respond. Help! Fix this issue.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake