Google Home Hub "Can't connect to WiFi"

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: David Orlow 

Okay, so I'm baffled with my issue. A few weeks ago, one of my Google Hubs quit working.  It couldn't connect to WiFi anymore. We have two.  The second one was working. A few days later, the second one quit working. The second one a few days later just started working by itself again. But, the one I have at my desk is still broke. I called Google support and they did all the troubleshooting. Had me try setting it up on my phone hotspot and it still didn't work. So, I came to the conclusion the hub is defective. So, I just bought 2 new ones. I have opened one of them (other one still boxed up.)  I set it up and it worked.  Everything worked great for about 12 hours.  Now the new one is having the same exact issue.

Since this started a few weeks ago until today, I have also upgraded my Internet which they gave me a brand new modem and router that Charter owns.  Everything is brand new.  New modem, new router and new Google Hub and having the same exact issue.  One difference there is that the one that works is in the same room as the router and this hub at my desk is upstairs, but still about 10 feet through the floor.  

But, I unplugged the one at my desk and brought it downstairs in the same room and it had the same problem.  

I'm baffled at what the problem is.  What's the chances of two Google Hubs being defective with the same defect?

[Rdianco]

Hi David Orlow,

Thank you for reaching out. I am sorry to hear that both of your Google Nest Hubs are not working. That sounds very frustrating, and I understand your concern. I would be more than happy to find a solution to get your devices connected and working again. 

• Which Google display device is this post in regard to? (model name, generation number)
• For now, could you please perform a Factory Data Reset on both of your devices?
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings.
    Note: This action will clear your data from the device and can't be undone.
• Are there any improvements after a Factory Data Reset or is the device still not working?

I appreciate your patience and look forward to your update, thanks!

- From Frances (Community Specialist)