Google Home Max Keeps Crashing at High Volume

[Cronos545]

Hi,

My Google Home Max keeps crashing at high volume. I have seen similar threads, but there was no solution. Please help ! 

[Muddi]

Hey Cronos545,

Thanks for visiting the community.

I know how challenging it is when you're having issues with your Google Home Max. A few questions: when did the issue start? Does it happen on specific songs only? Are you using the original power adapter that comes with the device? Where is it plugged in? Also, it is best if you could share some videos so we can further check what's going on with your device.

Cheers,

Muddi

[Cronos545]

Hi Muddi,

The issue started around 2-3 days ago, but maybe early since I never really put high volume usually. It crashes at around 65% for more ''party like'' songs and 70-75% for calmer song. I am using the orignal power adapter and it is plugged directly into the wall. 

Here is a video : https://drive.google.com/file/d/1tD5_ETUk9oN79zxjPhOYo8Voa1-GJm0j/view?usp=sharing

Thank you,

[Muddi]

Hey Cronos545,

Thanks for sharing the video. How long have you been using the device? Also, where did you purchase it?

Cheers,

Muddi

[Muddi]

Hey Cronos545,

I just wanted to follow up on this. Could you tell us how long you've been using your device, and when did you purchase it?

Cheers,

Muddi

[Muddi]

Hey Cronos545,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Cronos545]

I purchased and I have been using it just before it got discontinued

[Muddi]

Hey Cronos545,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Jake]

Hey Cronos545,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any trouble filling out the form from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey Cronos545,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake