Thank you for reaching out! I looked into your situation and saw that a case was made for you on October 13, 2021.
Just a reminder, your Case ID is: 1-5930000031768. The support team will review your case, thank you for your patience!
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.