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1st Generation Nest Hub Still does not respond on first try

jbh54
Community Member

I posted about this issue on another thread, which was locked before I got a solution for it.  My Nest Hub will not respond to any command on the first try; it will stall for about thirty seconds before saying "there was a glitch."  On the second try the display responds to commands normally.  The solution that was established for this issue was disabling IPv6 on the router, but after searching extensively through all my router's settings I determined that I do not have the option to turn off that setting on my router.  I've already had to purchase an Echo Dot as a backup device for controlling my smart home due to this issue.  Is there any plan from Google to issue an update to fix this issue?

1 REPLY 1

frances
Community Specialist
Community Specialist

Hi jbh54,

 

Thanks for following up!

 

I made a case for you on October 16, 2021. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 5-2235000031929.

 

The email you received serves as confirmation that you have a case with the support team. The support team is currently working as fast as they can through these cases, so I appreciate your patience at this time. When the support team starts your case, they will contact you and try to resolve the issue.

 

If you have any other questions or concerns regarding this issue, you can contact the support team through this form and refer to your Case ID. Thanks!