Google Home Max restarts when play music at certain volume

[arturox]

My Home Max is crashing and restarting after I stream music and level up the volume, sometimes it crash at volume 67, some others at volume 72. I'm using original power cord, I have unplugged the power outlet for about 2 minutes and still have the problem.

Firmware version: 264660

[frances]

Hello arturox,

Thank you for reaching out! Oh no! I am sorry to hear that your device keeps crashing when you have your device at a certain volume. That is a really concerning issue, and I understand your frustration. Let's get this issue resolved!

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 2-6672000032145. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to Case ID listed above, or start a new thread and we'll be happy to help.