Google Home Max speaker dead no power

[noogler]

My Google Home Max speaker is dead. There must be something wrong with the unit.

When I plug in the power cable, nothing happens. No lights, no sound, I can't see it online. I've tried:

• Taking the power cable out, leaving it for a few minutes and plugging it back in.
• Holding the button for a factory reset, nothing.
• Tested the plug with another charger, works. Tested the Max on a different plug, doesn't work.
• Tested a different power cable (not original though), still nothing.

Nothing unusual happened to other devices. I woke up today and it was completely dead.

What am I missing? What other steps can I take to make it work again?

Thanks for any help

[Azarco]

Hey noogler,

That certainly hasn't been easy for you — let me help you out.

When and where did you purchase your Google Home Max? What country are you located in? Also, kindly fill out this form so that we can dig deeper on what happened on your device.

Keep us posted!

Best.

Alex

[Azarco]

Hey noogler,

Have you had the chance to fill out the form? 

Thanks,

Alex

[noogler]

Hi Alex,

Yes, I've filled in the form just now. I'm in the Czech Republic, which is also where I purchased the Home Max. I'm not sure when exactly I purchased it; I'm still trying to find the invoice. I'll let you know when I do. 

Have a wonderful day,

Dominik

[noogler]

Update: I purchased it in October 26th, 2019. 

[Azarco]

Hey noogler,

Thanks for the additional information. This may not be the answer you're looking for, our Limited Warranty  is only eligible for replacement in countries where Google Home was manufactured. Also, based on the date of your purchase, it's already out of warranty as well. We appreciate your patience, we're here if you have other questions.

Best,

Alex

[noogler]

Hello again Alex,

You're right, that answer isn't useful. Where can I get this unit repaired?

[Azarco]

Hey noogler,

We don't have any official repair centers for Nest speakers or displays. You may consider bringing your device to any local electronic shops on your end, though there's also no guarantee that they'll be able to repair it.

Kind regards,

Alex

[noogler]

Hi Alex,

Are there any other options available? This is completely unacceptable for a device that cost $300 and barely lasted 3 years. If I knew this was how Google treats its device's lifecycle, I would've gone for an established brand like Bose instead. Is there at least any repair shop you can recommend? If not in the Czech Republic, then how about Germany?

Sincerely,

Dominik

[Princesss]

Hey Dominik,

We sincerely apologize, however, we don't have any repair or service centers available in in US and other countries. Here's a complete documentation of Google Nest Device's warranty.

Best,

Princess

[noogler]

Thanks Princess,

I'll remember not to purchase any other expensive devices from Google. Not having any repair or service centers is a major shortcoming.

[Azarco]

Hey noogler,

We're sorry if this has been difficult for you. We hope we can make it up to you in the future. I’ll go ahead and lock this thread in 24 hours. If you still need assistance with, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex