cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to connect Google home with Jio wifi

reach4aravind
Community Member

Hi, 

Unable to connect the google home mini with jio wifi, it is taking me till the wifi connect page and when entered the wifi password it says "could not communicate with your google home mini". Please suggest

1 ACCEPTED SOLUTION

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Best,

Alex

View solution in original post

14 REPLIES 14

TardisPadme
Community Member

I am having the exact same problem 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for posting, and apologies for the delayed response. I know how it feels when you can't connect your Google Home Mini to your network. A few questions - is this a first time setup or the device has been connected to the same network before? Did you reset your device prior connecting it to your network?

 

Below are additional steps that you can try:

  1. Reboot your Google Home Mini and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
  2. Turn WiFi on and off on the mobile setup device.
  3. If you have a dual-band router, try setting up your speaker or display on both the 2.4 GHz and 5.0 GHz bands.

Please note that your speaker is not compatible with public WiFi networks such as business networks, shared apartment networks, school dorm networks, school networks, and mobile hotspots or pocket WiFi devices.

 

Let me know how it goes.

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey all,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Kind regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Best,

Alex

Hi Alex, i shall check this and let you in day or 2 time.

Azarco
Community Specialist
Community Specialist

Hey reach4aravind,

 

Thanks for letting us know. We'll be waiting for your update.

 

Best,

Alex

Hi there,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

I am getting the same error message despite trying to follow the same step...it if getting the same error message.

Azarco
Community Specialist
Community Specialist

Hey reach4aravind,

 

Thanks for the update.

 

Could you check your router settings. (AP isolation must be disabled and UPnP must be enabled). Do another factory reset and use a mobile hotspot to set up your devices (To isolate the issue). Let us know how it goes.

 

Kind regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey reach4aravind,

 

We know you have other things to do, did you have the chance to check your router settings? 

 

Best,

Alex

Hi,

We have now set up the Google mini with 2.4 GHz band after having reset the mini we were able to do this. However the cast audio options and volume set up is not working. Trying to change the settings that you have advised. Shall confirm you asap.

Thanks

Aravind K 

 

Muddi
Community Specialist
Community Specialist

Hey reach4aravind,

 

Chiming in - we appreciate the update. We will keep this thread open for a while to give time for you to try those settings. Feel free to update us about the results.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey reach4aravind,

 

How was your device? Are you able to check your router settings?

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey reach4aravind,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex