Google Home Mini Was Manufactured For A Different Country

[jovart72]

I've brought multiple google home mini (2nd gen) devices with me from US to be use in Mexico after being used for more than a year, one of the Google mini stopped connecting.

I've tried resetting the device without any success.

Whats strange is that 1 out of 3 stopped working, all purchase same day, same store.

Please advice 

[Dan_A]

Hi jovart72,

This is not the experience we want you to have, let me help you. A few questions: when did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest Mini.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, do a factory reset again to revert it back to its default settings. Once done, to eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Regards,

Juni

[jovart72]

I've tried that many times, and honestly don't know why it stopped working, I even have a Google router, but won't connect

[Juni]

Hi there,

Got it. A few questions: what is the exact message that you are getting from the Google Home app?  What is the Google Home app version installed to your phone? Also, What phone are you using (Android or iOS)?

I look forward to your response. 

Thanks,

Juni

[jovart72]

It android amsing s23 ultra, Google home version it's 2.66.1.13, I'm in Mexico wish I could share the screenshot but I'll translate, because this nest mini was manufactured in a different country it possible it won't connect to your wifi, mi router it's also google nest, now I get friends saying switch to alexa, I don't know why but it does sound like the better option right now, before I start making mi home into Google everything.

[Muddi]

Hey jovart72,

To confirm, have you tried setting up your Home Mini on a different network like a mobile hostpot? How many devices did you use to set it up?

Cheers,

Muddi

[jovart72]

Yes, tried also provider router, but still same error

[Muddi]

Hey jovart72,

To confirm, how many devices did you use when you tried setting up your Home Mini on a mobile hotspot?

Cheers,

Muddi

[jovart72]

Google nest router with 2 points, and 3 nest mini

[Muddi]

Hi jovart72,

I appreciate the quick response. Have you tried setting up the device to a mobile hotspot? If so, how many devices did you use to set it up?

Cheers,

Muddi

[jovart72]

What do you mean hotspot? Router, Access point, módem?

[Muddi]

Hi jovart72,

A mobile hotspot or hotspot device is like a personal, portable router you can use to connect to the internet. It uses a cellular signal to connect to the internet the same way your phone does, but you can't use it to make or receive calls. If you will set up your speaker on a mobile hotspot, please note that you will need two mobile devices (one will serve as a router and the other to be used to set up your Google Home Mini).  Follow the steps on this link to know-how.

Let me know how it goes.

Cheers,

Muddi

[jovart72]

Tried that as well, but same result.

[Muddi]

Hey jovart72,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[jovart72]

Thank you, already sent it in

[Dan_A]

Hey there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Dan

[jovart72]

Will do

[jovart72]

Still no form

[Dan_A]

Hey there jovart72,

Understood! I'll leave the thread open until someone from our senior support reach you through email.

Thanks,

Dan

[Dan_A]

Hey there,

Our team has already sent further troubleshooting instructions to your email. Let’s continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

Cheers,

Dan

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[jovart72]

Yes tried acctual provider router, still won't connect

[jovart72]

Still here, still no form