Google Home Mini not turning on at all

[Petersimpson33]

My google home mini is not turning on at all. It was working fine for months and all of a sudden it’s non responsive and would not even power up to show lights.

I’ve tried unplugging, waiting for 20 or so seconds, and plugging it back in; tried with a different cable, different power source, tried factory reset in the back of the device. None of the steps show any response or light or basically anything from the device. It’s as if it’s not drawing any power at all.

Any suggestions on possible remedy or replacement with Google? My daughter loves talking to it and asking random questions or request songs, it’s like her best friend is gone. Any help would be highly appreciated. Thank you. 

[Stephanie520]

Interestingly enough, I am having the exact same issue.  Have gone thru the painful reset process ...isn't working..

[Petersimpson33]

Wow, no solution or attempt to fix at all? Very disappointing in Google and its products that don’t even last reasonable time. 

[ByronP]

Hi Petersimpson33,

Thank you for posting here in the community. I´m really sorry that you are experiencing issues with your Google Home mini that aren´t turned on. This could be frustrating since it is a best friend of your daughter. I really appreciate the confidence of our devices to help on a daily basis. Help´s here.

For your concern, I just want to make sure you did all the troubleshooting steps. Please confirm the following:

1. At the side of the Google Nest Mini, unplug the power cord and wait 10 seconds, then plug it back in and wait until the four LED lights light up on top.
2. Repeat step one 10 more times. (a complete total of 11 times)
3. After plugging in the power cord again, wait a few moments for the device to reset. It should announce "Welcome to Google Home" to signify that it's ready for setup.

Let me know if this helps resolve the issue. I look forward to your response.

Regards,

Byron

[Petersimpson33]

Hi Byron, thank you for your response. I tried your steps and got no response from Google Mini

[ByronP]

Hi Petersimpson33,

Thank you for posting. I´m sorry that the previous steps didn´t work. But not to worry; let me help you with that.

We need to investigate your issue. Please fill out this form, and our specialist team will reach out to you soon for further assistance about your concern.

Let me know once you´re done.

Regards,

Byron

[Petersimpson33]

Hi Byron, I filled out the form that same day but have not heard any response

[ByronP]

Hi Petersimpson33,

Thank you for posting. We have your information. I´m sorry for the delayed response.

I just want to confirm. Did you check your email? The specialist team will reach out to you via email for further assistance.

Let me know if you received it. Keep me posted, and I'll look forward to your response.

Regards,

Byron