Google Home Nest alarm turns itself off

[Purplepaws]

Has anyone experienced the alarm turning itself off after 1 second? I don't have motion detection on, but it does seem to detect if I'm moving and think I'm awake so it goes off for 1 second and then turns off.

It recently happened where it didn't wake me, so I'm not sure how to fix it

[Dan_A]

Hi Purplepaws,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Are they general alarms, media or character alarms?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

For more details, see this guide and tell me how it goes.

Best,

Dan

[Purplepaws]

Hi Dan, it is the google nest hub, and it is the general alarm that you can set up.  It has no special media, just whatever the nest hub has.  I have reset, uninstalled, restarted, many time and it still seems to do it.

It's hard to explain, but basically I have an alarm daily to go off every morning.  Some mornings it will go off and wake me up, but if I am partially awake, it will only go off for a second and then switch itself off.  It has already happened once and not woken me up. I want to know how to turn this off, as I bought the nest hub for this purpose.  Motion detection and sleep monitoring is off.

[Hendlefe]

This happens to me as well. It's been doing this randomly for months. Been late to work several times because of it. Extremely frustrating and unreliable. I had to buy a backup alarm bc of it  

[Dan_A]

Hi folks,

@Purplepaws, when you mentioned a reset, was it the same steps as what you see in this link?

@Hendlefe, apologies for the inconvenience this caused. What Nest device do you have? May I know what troubleshooting steps have you done so far? Also, if you haven’t tried the factory reset to revert your device back to its original settings, follow the instructions on this link on how to, depending on the device you have.

Keep me posted.

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Purplepaws]

Hi Dan, I have reset my device so many times it's annoying. It's such a process to set it all up again, as it seems pointless to have to do this every time it starts playing up.

I am researching other devices as this one isn't working for me 

[Dan_A]

Hey there Purplepaws,

I totally understand that troubleshooting can be annoying at times, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Let’s create a new home structure on your Google Home app and move your Nest Hub there. 

Create a home:

1. Open the Google Home app.
2. At the top, tap Add.
3. Tap Create new home.
4. Follow the steps.

Note: You can have up to 5 homes in your account.

Move devices to a different home:

​Note: Not all devices can be moved to a different home this way. Speakers, displays, and Chromecast can be moved, but Nest Wifi point and Nest Hub Max can't. Some Nest and Wifi devices can't be moved to another home. If you have a device that can't be moved to a different home, you need to factory reset your device and set it up again in a new home.

1. Open the Google Home app.
2. Open the home the device is in.
3. Touch and hold your device's tile.
4. Tap Settings > Device information > Home.
5. Tap the home you want to move the device to > Next > Move device.
6. If asked, tap the room you want to move the device to > Next.
    

Let me know how it goes.

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Dan_A]

Hello again,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan

[Purplepaws]

My issue has not been fixed, I have made this clear do dont close my thread. I again was not woken twice this week, resets are a long annoying process to set it all up again and still have the issue.

[Dan_A]

Hey there Purplepaws,

I understand. For confirmation, have you already tried creating and moving your device to a new home structure? If so, how was it? Was there an error message?

Looking forward to your response.

Kind regards,

Dan

[Purplepaws]

That didn’t seem to work for me. I have gone through another factory reset, as it has done it 3 times this week.

[Princesss]

Hey there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hi Purplepaws,

Checking in, have you had the chance to fill out the form?

Cheers,

Muddi

[Purplepaws]

Yes I have filled it in

[LovelyM]

Hey there Purplepaws, 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Many thanks,
Lovely