Google Home Nest audio

[Janot]

Hi everyone. My name is Janot, I'm from Quebec City, Canada.

EXCUSE MY ENGLISH... SORRY, I SPEAK FRENCH...

I have a BIG problem with All my Google Nest Audio Speakers and Hub. When I start music from PLEX or Spotifty or any other else, everything is fine... No problem. BUT when I start Google Home on my smartphone, Oh boy... All my speakers cut and cut again and the sound is terrible... I have change my Router for a big Router (Asus RT-AXE7800) and my configuration is good... (I think), and it's still the same problem. I know, I have 11 speakers, but even if I use only 5 speakers, the problem is there... Can someone has a solution for me. THANK YOU VERY MUCH.

[Dan_A]

Hi Janot,

This is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Does it have a stutter or buzzing sound when a song is played? Is it happening only when casting from your phone to your speakers? Are all devices 2.44 GHz or 5 GHz? Are they in a speaker group?

It would help a lot if you could do a sequential reboot first and follow it up with some troubleshooting: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.
4. Move at least 2 or 3 Nest speakers close to your router and replicate the issue.
5. Give a voice command or try casting from your phone to play music.

To eliminate network issues, please try setting 1 of your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Tell me how it goes.

Best,

Dan

[Janot]

Hi Dan,
I had already done all this kind of test.
Now I am able to generate the problem, whenever I want.
The problem comes from the Google Home Software. If I accidentally restart the Google Home
software a second time, that's where the problem occurs. The second a second instance of the
program starts, all speakers disconnect in turn.

I start the Google Home program on my smartphone, everything is fine.
If I also start it on my tablet, the problem occurs. That's it. Thks Dan !!!

[Dan_A]

Hey there Janot,

When you mentioned disconnects, does that mean your Nest devices disconnect from Wi-Fi or just won’t play anymore? May I know the exact error message ? Also Google Home software, which device are you referring to? Are Nest Audio and Nest Hub placed on a speaker group? Aside from the steps above, what other troubleshooting steps have you gone through?

Let's isolate this further. 

Best,

Dan

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hi Janot,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi