cancel
Showing results for 
Search instead for 
Did you mean: 

Google Home Speaker - FCC ID: A4RHOME

BlairY
Community Member

Switched Service providers last summer(08-2022) and when I tried to reconnect Google Home 1st Gen I was prompted to do a firmware update. Once the firmware update completed, I've never been able to get the speaker to connect. I loved this speaker where it was and what it provided and would like an answer as to what I do with it now. I've read on other sites that I now possess a paperweight but that can't be the answer. Can someone point me in the right direction for a google update or a replacement for the issue they created?

 

 

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi BlairY,

 

That certainly hasn't been easy for you ― follow the steps below for a successful set up.

 

If your speaker or display isn’t connected to a Wi-Fi network
 

Set up your speaker or display on the new Wi-Fi network:

 

  1. Open the Google Home app.
  2. At the top left, tap Add > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

 

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again.

 

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

 

  1. Open the Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings > Device information.
  4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
  5. Follow the setup steps to set up your device on the new Wi-Fi network.

 

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

 

Note: Once you complete the factory reset of the device, you'll need to set up your Google Home device again on your home Wi-Fi network and link a Google account to the device.

 

Hope this helps.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hi BlairY,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Thanks,

Dan