Camera not turning on in Google nest

[rsri2023]

I am not able to get the camera turn on no matter what on my Google nest hub max. It worked for a few days and then stopped working suddenly.

Can you please help?

Thanks

[Mizzle4200]

Mines doing the same thing I've tried everything I'm sick of it 

[Princesss]

Hi folks, 

Thanks for visiting the Community.

@RachelGomez123, thanks for helping us out.

@rsri2023, @Mizzle4200, hope you got the answers that you're looking for. If you have additional questions, feel free to respond to this thread and the Community would gladly help.

Best,

Princess

[talex101]

So what's the answer here? I've never been able to get the Nest Max display to work and I've done all kinds of resetting and restarting.

[Muddi]

Hey talex101,

Chiming in, thanks for updating the thread. To confirm, have you tried setting up your Nest Hub Max to a new home structure? If not, please follow the steps below:

1. Remove all devices from the old home structure.
   1. In the Google Home app home screen, touch and hold the device's tile.
   2. Tap Settings Remove device Remove.
   3. Repeat this step for all devices.
2. Create a new home structure.
   1. In the the Google Home app home screen, tap Add .
   2. Select Create new home.
   3. Guide the customer through the on-screen instructions to create a new home structure.
3. Delete the old home structure.
   1. In the Google Home app home screen, tap the the arrow icon to switch between home structures choose the old home structure.
   2. Select Settings Delete this home Delete.
4. Add the Nest Hub Max to the new home structure.
   1. Factory reset the Nest Hub Max.
   2. Set up the Nest Hub Max device set up the built-in camera.
5. Add their remaining devices to the new home structure.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hi talex101,

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

[Muddi]

Hey talex101,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess