Google Home doesn’t want to factory reset and freezes when booting up.

[Oakmanhunt1]

So a few days ago my Google Home was working perfectly fine how I wanted it to. But then I disconnected my iPhone from WiFi and my Google Home just froze. I unplugged it and plugged it back in and that’s when it started to freeze when it was loading. I tried to press and hold the mute button to factory reset it but it makes no sound. I also tried to unplug and plug back in the power cord for 10 seconds 10 times but that didn’t seem to do it either. I really love the design of this speaker and hope to get it back up and running again. Thanks, Oakley.

[kcruzgonzalez]

Hi, @Oakmanhunt1 ,

Thank you for posting in the community. I'm sorry to hear that your Google Home had a problem after unplugging your iPhone and got stuck. We want to get your Google Home working again so you can enjoy it again! Let's explore some possibilities to get it up and running properly.

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

Feel free to reply to this post when you complete it. We are happy to help you.

Best regards,

Kevin