01-29-2024 03:10 PM
Hi Google
my Google Home speaker keeps cutting out radio streams. I have tried to reset the routers and that didn't work. I have tried to bring my speaker closer to the router, same results.
Please help
this has been going on for months and it's getting worse
01-31-2024 03:28 AM
hello Google
are you there?
02-01-2024 09:45 AM
Hi SadeepSahota,
Thanks for reaching out and letting us know about your Google Home concern. We'll work together to identify the cause of the problem and find a solution. If possible, try to set up your devices using another network and observe if it makes a difference.
I look forward to your responses.
Regards,
Juni
02-01-2024 09:52 AM
Thanks for the reply, Juni
I tried connecting to a different network and it didn't make a different. It works fine off Bluetooth but not with streaming radio.
02-02-2024 12:29 PM
Hi SadeepSahota,
Thanks for trying that, and sorry that you are still experiencing this. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done. Lastly, could you provide us with your device's firmware version? Check out the steps below on how to get it:
Thanks,
Juni
02-05-2024 12:20 PM
it works with bluetooth and when I ask it to play music from a particular artist but not when I am streaming a radio station
02-06-2024 09:49 AM
Hi there,
We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.
Best,
Alex